Refund Policy

1. Introduction

This Refund Policy applies to Event plan subscriptions purchased through Terranaut (the "Service"), operated by Terranaut (Pty) Ltd. The Event plan is $599 per year, per event, and is the only plan we sell.

All purchases are processed by Paddle.com Market Limited ("Paddle"), who acts as the Merchant of Record for all transactions. This policy should be read alongside Paddle's buyer terms, available at https://www.paddle.com/legal/terms.

2. Merchant of Record

Paddle.com Market Limited is the Merchant of Record for all Terranaut transactions. Paddle handles billing, invoicing, VAT/sales tax collection, and payment processing on our behalf. Refund requests are processed through Paddle's payment infrastructure.

3. Subscription Cancellation

You may cancel your subscription at any time through your account settings or by contacting us at hello@terranaut.io.

Cancellation takes effect at the end of your current annual term. You retain full access to the Service until then. No partial refunds are provided for unused time within an annual term upon cancellation.

4. Refund Eligibility

We offer a 14-day refund window from the date of your first charge for an event. Your first charge is taken on the day you publish your first route; nothing is charged while you build. If you are not satisfied with the Service within 14 days of that first charge, you may request a full refund.

Refund requests must be submitted by emailing hello@terranaut.io within the 14-day window. Refunds for annual renewal payments are considered on a case-by-case basis and are generally not guaranteed.

5. Refund Process

To request a refund:

• Email hello@terranaut.io with your account email address and the reason for your request.
• We aim to respond to all refund requests within 3 business days.
• Approved refunds are processed by Paddle and typically returned to your original payment method within 5–10 business days, depending on your bank or payment provider.
• Refunds are issued in the original currency of payment.

6. Annual Billing

The Event plan is billed annually. There is no monthly option. The 14-day refund window applies from the date of the first charge for that event.

After the 14-day window, the annual fee is non-refundable, but you may cancel at any time to prevent renewal at the end of the annual term. You will retain access to the Service for the remainder of your paid period.

7. Additional Events

Each event is its own Event plan purchase. If you add a further event to your account, it has its own annual term and its own 14-day refund window, counted from the date that event is charged. Refunding or cancelling one event does not affect the others on your account.

8. Free Build Phase

Building a map is free and has no time limit. Payment details are collected at checkout, but no charge is made until you publish. If you cancel before publishing, no payment is taken and no refund is needed.

The annual Event plan fee is charged on the day you publish your first route. The standard refund policy then applies from the date of that first charge.

9. Chargebacks and Disputes

If you have a billing concern, please contact us at hello@terranaut.io before initiating a chargeback with your bank or payment provider. We are committed to resolving billing issues promptly and fairly.

10. Exceptions

We reserve the right to refuse refunds in cases of abuse, fraud, or violation of our Terms of Service. Accounts terminated for breach of our Terms are not eligible for refunds.

11. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with a revised "Last Updated" date. The policy in effect at the time of your purchase applies to that transaction.

12. Contact Us

If you have questions about this Refund Policy or need to request a refund, please contact us at:

Terranaut
Operated by Terranaut (Pty) Ltd
Email: hello@terranaut.io
Website: https://www.racemap.studio